Introduction

For many small and mid-market businesses, adopting NetSuite is only the beginning of their digital transformation journey. As operations grow and evolve, so do the demands on the ERP system. Companies need continuous optimization, troubleshooting, and improvements to maximize their return on investment. This is where NetSuite Support Services come in. At SixLakes Consulting, we provide comprehensive, flexible, and tailored support services to ensure that your NetSuite system grows with your business. Whether it is fixing issues, refining workflows, building custom dashboards, or connecting NetSuite with other platforms, our expert consultants help you stay ahead. With our responsive approach and deep technical expertise, we make sure your ERP system remains a powerful driver of efficiency, insight, and long-term growth.

What Are NetSuite Support Services?

NetSuite Support Services refer to the ongoing assistance businesses receive to maintain, optimize, and expand their ERP system after implementation. Unlike one-time projects, support services are designed to provide continuous value. They include system troubleshooting, workflow enhancements, user training, data migration, integration support, and reporting improvements. For companies using NetSuite as their core financial and operational platform, having dedicated support ensures smooth operations, minimal downtime, and maximum scalability.

Why Businesses Need NetSuite Support Services

Many organizations underestimate the complexity of maintaining an ERP system. Without ongoing support, businesses face delays, inefficiencies, and risks that can slow growth. Employees may struggle with new processes, reports may lack accuracy, and integrations with platforms like Concur, Salesforce, Shopify, or ShipStation may break down.

By investing in NetSuite Support Services, companies eliminate these challenges, ensuring their systems remain aligned with business goals and industry standards. At SixLakes Consulting, we deliver proactive support that evolves with your needs, giving you peace of mind and the ability to focus on growth.

Our Services

At SixLakes Consulting, our NetSuite Support Services are comprehensive and flexible, designed to meet the unique needs of small and mid-market businesses. Our offerings include:

• NetSuite Implementation Support: Helping new users configure their ERP system.

• Customization of Workflows and Dashboards: Tailoring NetSuite to match your operations.

• Optimization of Existing Environments: Streamlining processes for efficiency.

• Integration with Third-Party Platforms: Connecting NetSuite to Concur, Salesforce, Shopify, Square, ShipStation, and more.

• Training and Ongoing Support: Empowering your team with knowledge and resources.

• Reporting and Analytics Design: Building advanced dashboards for business intelligence.

• System Consolidation: Simplifying operations across multiple systems.

With this full range of services, we act as an extension of your team, helping you maximize your NetSuite investment.

Key Benefits of NetSuite Support Services

Partnering with SixLakes Consulting for your support needs provides clear benefits:

• Faster Issue Resolution: No more waiting weeks for fixes or updates.

• Scalable Solutions: Support that grows with your business.

• Improved Compliance: Processes that meet industry and regulatory requirements.

• Better Decision-Making: Real-time, accurate data for executives and managers.

• Employee Productivity: Training and support ensure that employees can use NetSuite with confidence.

• Cost Efficiency: Predictable pricing models for monthly support reduce financial uncertainty.

These benefits transform NetSuite from a system that simply supports your business into a strategic asset that drives it forward.

Common Challenges Without NetSuite Support

Companies that try to manage NetSuite without expert support often encounter problems. Customizations may break during upgrades, integrations may fail, and workflows may not evolve with new business models. Finance teams may spend hours reconciling data instead of analyzing it. Worse, compliance issues may arise due to outdated processes. By using NetSuite Support Services, you avoid these pitfalls and keep your ERP system functioning at peak performance.

Our Approach to NetSuite Support

At SixLakes Consulting, our approach to NetSuite Support Services emphasizes responsiveness, transparency, and flexibility. We begin by assessing your current NetSuite environment and identifying pain points. Next, we design a tailored support plan that aligns with your goals. Throughout our partnership, we provide direct access to experienced consultants no layers of account managers or junior staff. We prioritize clear communication, fast turnaround, and long-term scalability. Our mission is not just to fix issues but to help your business unlock more value from NetSuite over time.

NetSuite Support Services vs. NetSuite ACS

Many businesses consider whether to rely on NetSuite Advanced Customer Support (ACS) or partner with a specialized firm like SixLakes Consulting. While ACS provides general assistance, it often comes with long-term contracts and less personalized service. Our NetSuite Support Services are different. We offer flexibility, no long-term commitments, and tailored solutions designed around your unique processes. With us, you gain direct access to consultants who know your system, your industry, and your goals. This partnership approach ensures you receive more responsive and effective support than generic ACS models.

How We Handle Integrations

NetSuite rarely operates alone. Most businesses rely on additional platforms for CRM, e-commerce, expense management, logistics, and payroll. Our support covers all major integrations, ensuring they remain stable and efficient.

We specialize in integrating NetSuite with Concur, Salesforce, Shopify, ShipStation, Square, Amazon, ADP, and QuickBooks, among others. Using tools such as Celigo, Boomi, Workato, and custom SuiteScript, we build and maintain robust connections that eliminate data silos and improve efficiency.

Optimization and Continuous Improvement

Support is not just about fixing problems. At SixLakes Consulting, we continuously optimize your NetSuite environment. We refine workflows, enhance dashboards, improve performance, and automate additional processes. Our focus is on helping you achieve more with fewer resources. As your business grows, we ensure that NetSuite scales with you, adding functionality when needed and removing inefficiencies along the way.

Training and Empowerment

We believe support should empower your team, not create dependency. That’s why training is a central part of our NetSuite Support Services. We provide role-based training so your employees know how to use NetSuite effectively. From finance teams running reports to sales teams managing CRM functions, we ensure every user has the confidence to make the most of the system. Empowered teams mean fewer support tickets, better adoption, and stronger results.

Our Values in Delivering Support

Our delivery of NetSuite Support Services is guided by values that define our company:

• Responsiveness: We respond quickly and act decisively.

• Flexibility: We adapt to your processes rather than forcing generic best practices.

• Transparency: Clear communication and honest advice are at the heart of what we do.

• Long-Term Partnership: We work alongside you as an extension of your team.

These values are not just slogans they shape every interaction we have with our clients.

Industries We Serve

At SixLakes Consulting, our NetSuite Support Services are trusted by businesses in diverse industries, including:

• Manufacturing

• Retail and E-commerce

• Wholesale Distribution

• Food and Beverage

• Health and Beauty

• Logistics and Transportation

• Financial Services

• Software and Technology

• Nonprofits

Our industry experience ensures we understand the unique workflows, compliance requirements, and challenges you face.

Our Business Location:

SixLakes Consulting is headquartered in Austin, Texas, a thriving hub for technology and innovation. From our Austin office, we serve clients nationwide, delivering the responsiveness of a local partner with the expertise of a national provider. This location allows us to stay connected to top talent while maintaining strong relationships with businesses across the country. When you work with us, you get the best of both worlds: deep expertise and personal attention.

Why Choose SixLakes Consulting

Choosing the right partner for NetSuite Support Services is critical. At SixLakes Consulting, we combine technical expertise, industry knowledge, and a partnership mindset to deliver results. Our certified consultants in NetSuite, Celigo, Boomi, and Workato provide the highest level of support. Unlike providers who treat support as a ticketing system, we see it as a collaboration. With our focus on responsiveness, transparency, and long-term value, we are the trusted partner businesses rely on to keep their NetSuite systems running at peak performance.

Conclusion

Your ERP system should never hold your business back. With the right NetSuite Support Services, you can eliminate inefficiencies, enhance accuracy, and empower your team to succeed. At SixLakes Consulting, we deliver tailored, flexible, and responsive support that grows with your business. From integrations to training, from troubleshooting to optimization, we are your partner every step of the way. Headquartered in Austin, Texas, we combine local dedication with national expertise to help businesses in every industry achieve more with NetSuite. With us, your ERP system becomes not just a tool but a competitive advantage.

Frequently Asked Questions

What are NetSuite Support Services?

NetSuite Support Services provide ongoing assistance with optimization, troubleshooting, integrations, and user training to ensure NetSuite delivers maximum value.

How do SixLakes Consulting’s support services differ from NetSuite ACS?

We provide personalized, flexible support without long-term contracts. Unlike ACS, you gain direct access to consultants who know your system and your industry.

Can you support integrations with third-party applications?

Yes. We specialize in maintaining integrations with Salesforce, Concur, Shopify, ShipStation, and more, using platforms like Celigo, Boomi, and Workato.

Do you provide training as part of support?

Absolutely. Training is built into our services to empower your team and ensure confident adoption of NetSuite.

Where are you located?

We are based in Austin, Texas, serving clients nationwide with responsive and expert NetSuite support.